Applications built from scratch and systems maintained across telecom, education, and enterprise domains.
A system to intelligently get previous day's interactions from all activity types, locations, and teams to enable front-end staff for feedback collection and gauging service level.
A web application where agents can pitch their best call for recognition. Different management layers evaluate the claim and decide the winner.
RESTful API service for automated customer service restoration based on commitment workflows in the telecom environment.
A unique platform to enable customers to order a service through USSD and Jazz staff will go to their doorstep fully equipped to provide offered services.
CSRTB Data Marts — Orchestrated data marts using ETL for CX applications, dashboards, and operational reporting across Jazz's digital business ecosystem.
Console application for bulk telecom service management — blocking and restoration of postpaid subscribers through CSV-driven automation workflows.
Internal MVC application for real-time credit rating monitoring and enforcement of telecom services for postpaid subscribers.
Developed a system to find the nearest Jazz touch point through an SMS short code service.
WSDL-based API for registering and processing digital fraud complaints within the Jazz telecom environment.
API service for automated email notification and communication workflows in the enterprise environment.
SOAP-based API for locating the nearest Jazz service center or touch point using geolocation data.
Custom FTP processing runtime for automated file transfer and processing in the telecom data pipeline.
Systems I maintained, enhanced, and delivered change requests for across their lifecycle.