The projects I created from scratch.
Backend Voice of Customer web app
Estimated Vendor Cost (Dev & Support): $40K/annum
– A system to intelligently get previous day’s interactions from all activity types, locations, and teams to enable front end staff for feedback collection and gauging service level.
Call of Fame web app
Estimated Vendor Cost (Dev & Support): $25K/annum
– Call of Fame is a web application where Agents can pitch their best call for recognition. Different Mgmt layers then evaluate the claim and decide the winner.
Service Home Delivery Web App
Estimated Vendor Cost (Dev & Support): $30K/annum
– A unique platform to enable customers to order a service through USSD and Jazz staff will go to his/her doorstep fully equipped to provide offered services.
Super Office ETL
Digital Business Solution Services ETL
Estimated Vendor Cost (Dev & Support): $100K/annum
– CSRTB Data Marts – Orchestrated data marts using ETL for CX applications, dashboards, and operational reporting.
7089 Office Locator
Estimated Vendor Cost (Dev & Support): $20K/annum
– Developed a system to find nearest Jazz touch point through an SMS short code.
The projects I maintained and helped in change request.
Customer Portfolio Management desktop app
Estimated Vendor Cost (Dev & Support): $25K/annum
– Customer Profile Management is a Web application where Postpaid Customers are called for different initiatives like Credit Exceed, Unpaid and Suspended categories to win back considering debt and financial health.